Do you have questions, concerns or need help with your order?
Feel free to contact us either via our contact form or by phone on 0221/96446922 (Monday to Friday from 9 am to 6 pm).
You can also write to us on WhatsApp. We will process your request as quickly as possible.
You do not need a user account to place an order in our online store. However, you can create a user account at any time in just a few steps. The user account must be confirmed by email.
The advantage of a user account is that you have an overview of all information about your orders and returns. You also don’t have to re-enter your details every time you place an order.
The user account is of course free of charge and can be deleted at any time.
We currently deliver our collections to Germany, Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Sweden, Spain, the Czech Republic and Austria.
If you notice it directly, you are welcome to contact us using our contact form or by telephone on +49 221 96 44 69 22.
As we want to deliver your order as quickly as possible, we will send it directly to our warehouse so that it can be packed and dispatched there. Therefore, unfortunately, you will not be able to change your address afterwards.
If you have received the wrong item or a part of your order is missing, please contact our customer service (shop@ivicollection.com) and we will help you as quickly as possible.
You can pay via PayPal, invoice or direct bank transfer.
You need a PayPal account to pay via PayPal. You will then be automatically redirected to PayPal and can log in with your login details.
The purchase via invoice is processed by our partner Ratepay. This payment option is only available for orders within Germany.
If you select the direct bank transfer payment method in the order step, you will receive an invoice with the order confirmation. You then transfer the invoice amount directly to our bank account, stating the order number.
You can find an overview of all payment methods here.
Of course. At IVI, we handle your data with care and you can easily return items if you don’t like them or they don’t fit. Your money will be refunded as soon as possible.
If you have any questions or problems, you can always contact our customer service (shop@ivicollection.com).
We will send you a shipping confirmation and your invoice by email after your order. If you need your invoice again at a later date, you can find it under “My account” and “My orders”.
If you purchase by invoice, your invoice will be sent to you by our partner Ratepay in a separate email.
a) within Germany shipping costs are 5,95€
b) for shipping to EU countries shipping costs are 8,95€
If there is any transport damage to your order, please contact our customer service (shop@ivicollection.com) and we will help you as quickly as possible.
In-stock products are usually shipped within 2-3 working days within Germany.
Shipping to EU countries usually takes 3-5 days.
You can track your order from the moment it is dispatched using the shipment tracking function. You will find the tracking number in the shipping confirmation that we have sent you by email.
If you have received an incorrect item or a part of your order is missing, please contact our customer service (shop@ivicollection.com) and we will help you as quickly as possible.
Voucher codes can be redeemed in the shopping cart. Enter the code in the field provided and click on “Apply voucher”. The discount will be deducted immediately from the total amount.
Important: Before completing the order, please make sure that the voucher has actually been redeemed and that the voucher value has been deducted from the invoice total. Vouchers can only be redeemed during the order process. Unfortunately, we can not apply the voucher retrospectively.
1. Only one voucher code can be redeemed per order.
2. Vouchers may be subject to certain conditions that are stated on the voucher. For example: a minimum order value, a validity period or a restriction regarding certain product groups.
3. Vouchers can only be redeemed online during the order process. Unfortunately, we can not apply the voucher retrospectively.
4. Vouchers cannot be paid out.
There may be various reasons for this. Your voucher code may have already expired or can only be used on certain items or cannot be used in conjunction with other promotions, such as discounts.
It could also be a typing error, try copying and pasting the voucher code again.
If you are still having problems, please contact us at (shop@ivicollection.com) and we will help you as soon as possible.
Subscribe to our newsletter right here and be the first to hear about new products, discount promotions and current topics.
Registration is of course free of charge and you can unsubscribe from our newsletter at any time.
Returns within Germany are free of charge for you. Please use the returns label provided.
Returns from other EU countries that are subject to a charge should be sent to the following address and must be insured:
IVI GmbH
c/o H.S. Fashion Logistics GmbH
Fuggerstraße 20
49479 Ibbenbüren
Germany
If something does not fit you or you do not like it for any reason, you are welcome to send it back to us. The items simply need to be unworn and in their original packaging. Above all, all labels must still be attached to the item of clothing.
Returns within Germany are free of charge for you. Your order will include a shipping label for the return shipment. If you are returning all articles of your order, please also return the IVI box.
And this is how it works:
– Fill out the returns form and state the reason for return.
– Stick the return label on the outside of the parcel and hand it in at the nearest DHL/Post collection point.
– Unfortunately, an exchange via the returns form is not possible. Please place a new order in our online store.
Please note that we do not cover the costs for returns outside of Germany. We ask you to send the goods back to us insured.
If you do not follow our returns procedure, you will bear the direct costs for the return shipment. Please note that we do not accept returns that are sent carriage forward.
Unfortunately, an exchange via the returns form is not possible. Please place a new order in our online store.
As soon as we have received your returned items, we will start the refund process. Your refund will be processed as quickly as possible and should take a maximum of 7 working days.
Your money will be refunded in the same way as you paid.
If you wish to return an item, please pack the item with labels in the original packaging and send it back to us within 14 days.
IVI collection stands for colorful, extraordinary designs on high-quality materials, especially silk.
Our collections also include high-quality knitwear and solid silk products, making IVI your one-stop shop for a complete look.
At IVI, we believe that luxurious fashion is not just for special occasions. Our products bring luxury to everyday life and show off your unique personality through statement prints and sophisticated details.
Fashion should be fun and give you confidence, whatever your age or size.
Our products are made from high-quality, durable materials so that you can wear them for a long time. Please follow the washing instructions on the label and use the correct detergent for the respective material. Meaning, a wool detergent for wool and a silk detergent for silk.
Take a look at our care instructionsif you are unsure.
Here you can find our size chart and tips on how to measure yourself correctly.
Always read through the product description and product details and note that our tunics are cut oversized and are therefore wide.
If you are still unsure about the size, you can reach us via our contact form. We are also happy to advise you by phone on 0221/96446922 (Mon-Fri 9am-6pm).
At IVI, we handle your data with care. You can find all information on the subject of data security on our website under data protection.
We use your data to make your online shopping experience with us as good as possible. You can find more detailed information on the subject of data security on our website under data protection.
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